Frequently asked questions
We never get the same question twice. Just kidding. We're working on the FAQ. Don't see your question or don't like the answer? Go ahead and ask us using the contact form at the bottom of the page!
What are your holiday hours?
- We are open 360 days a year. We close on 1 & 2 January, 4 July, Thanksgiving, and 25 December.
What type of bike should I get?
- It depends on what type of riding you want to do. We help all types of riders here, and we can help you with your decision. Check out our BIKES page to get a better idea of what each bike does. Come on in to test out the bikes or to get your questions answered in person. We are also available by email or phone.
Can I try out the bikes before I buy?
- Absolutely! We have a number of bikes in stock for you to try. We even keep a number of styles of Bromptons in the store so you can see how the different options change the bike. We also have cargo bikes, city bikes, electric bikes, and a number of kids' bikes in stock for your whole family to test ride. If you want to try it out on a longer ride before you purchase your new ride, you can even rent a number of popular models to test. (Need to relax after a long ride? We also rent Dutchtubs!)
What size bike should I get?
- Here's a great frame size calculator to get you started. Our sales crew can help you find the right size for your preferred style of riding, and our mechanics will give you free adjustments for the first year of ownership to make sure that ride stays smooth. Every frame style also feels a little different, so come on it for a test ride.
Is it difficult to fold a folding bike?
- No! It's pretty easy, even for beginners, and it gets even easier with practice. There are even competitions for who can fold a bike the fastest! Check out our how-to video to see how easy it is for yourself.
Should I get a cargo bike?
- electric assist if you have some uphill battles on your journey.are a great way to do all those trips that you currently do in the car. Need to pick up the kids at school, but feel bad about idling in those "no parking" zones? Farmer's market shopping for a family of five? DJ'ing a party and need to transport a crate of records? A cargo bike is the way to go! There are a number of different styles and configurations to answer your unique transportation needs. And there's even the option of adding an
Is it difficult to ride a cargo bike?
- are easy to learn how to ride. If you are coming from road bikes or mountain bikes, the cargo bike is a nice change into an upright riding posture, which lets you take in the world around you. Don't expect to go fast, but you will be surprised at how easy it is to keep up a good speed. Don't over-correct on the steering, watch out for cars, and you'll do fine. After a few blocks, you'll get the hang of it and it will feel comfortable and breezy. It's as easy as riding a bike!