Policies

[This page is being updated. If in doubt, just ask us...]

Your satisfaction is guaranteed

All purchases (excluding sale items, special orders, and bicycles shipped via freight) are returnable within 30 days for an exchange or refund. Items need to be in new condition. Returns must include original packaging and receipt, unless defective. To recover the finance charges we incur, a fee of 2.5% may apply on all refunded credit card payments, whether for deposits or purchases. We may charge labor to remove any accessories or reverse modifications made to returned bikes.

Sale items are returnable for store credit or exchange only. Sales of special order items, and of all bicycles that we ship via freight are final, unless defective.

We strive to offer exceptional customer service. If ever we fail at this, please tell us, and we will do what it takes to make it right. Please email or call and ask to speak with one of the owners.

Price protection guarantee

If we have a sale or lower the price within 30 days of your purchase, just bring back your receipt and we will refund the difference.

Price match guarantee

We will match the price for any locally available identical product that is in stock at a lower price for up to 30 days after your purchase. This does not apply for service items. We are unable to match pricing on mail order and web pricing. Just bring in your receipt and proof of the lower price and we will credit you the difference.

Free safety tune-ups for one year on new bikes

We will perform a free check-over on your bike around the 30 riding day point, and perform simple adjustments on your bike for the first year free. Give us a call to make an appointment, or stop in for quick adjustments.

Warranties

We honor manufacturer’s warranties. Warranty claims made within one year will not incur labor or shipping charges.

Privacy

We don’t share your personal information with anybody. We do not send unsolicited bulk email or postal mail. We do maintain mailing lists whose members assent expressly, verifiably, and revocably to being on them.

Security

We may store your payment information in electronic encrypted format for up to two business days. In certain areas, such as the payment information entry page, we use industry-standard SSL-encryption to protect data transmissions.

Ordering

Upon placing an order, you will receive a copy of your order via email, along with a link to check the status of your order. Orders received by noon usually ship the same business day. Orders placed on weekends or holidays will ship the next business day.

Viewing Orders

You can log into to your account and check the status of your order at anytime. You will also receive an email copy of your order and a tracking number once your order ships.

Updating Account Information

Just log into your account to update your information. If you have a correction that needs to be addressed before your item ships, please call or email us.

Shipping & Delivery

We use carriers that provide the most efficient service at a resonable cost to ship your order. When selecting a shipping method, please be aware that your shipment may ship via an alternate carrier, as long as the delivery time frame is maintained. You will receive a tracking number via email once your order ships. Orders received by noon usually ship the same business day. Orders placed on weekends or holidays will ship the next business day. If you have a specific date that your order must arrive by, please contact us before placing your order. FedEx and UPS will not deliver to a P.O box, so shipments to these types of addresses will be sent via USPS. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

APO, FPO, or DPO Addresses

Some items cannot be shipped to these destinations or shipping method choices may be limited. We will contact you before shipping your order if we are aware of any issues.

International shipping

We do not ship internationally. That includes Canada eh? Sorry.

Bicycle shipments

We ship most bicycle orders fully assembled on a pallet via LTL truck lines. You will be responsible for unpacking and disposing of the packing material. In order to provide a shipping quote, we will need your full street address and zipcode. If you have access to a commercial address that has a loading dock and normal receiving hours, the costs are less expensive.