- Price protection and price matching
- Free tune-up & warranties
- Privacy & security
- Shipping Carriers
- Shipping Estimates
- Shipping Method
- Shipping Limitations
- Bicycle Shipping
All purchases (excluding sale items, underwear, special orders, and bicycles shipped via freight) are returnable within 30 days for an exchange or refund. All items being returned via mail (or otherwise not in person) must have a return authorization in advance; please email us for instructions. Items need to be in new condition. Returns must include original packaging and receipt, unless defective. To recover the finance charges we incur, a fee of 2.5% may apply on all refunded credit card payments, whether for deposits or purchases. We may charge labor to remove any accessories or reverse modifications made to returned bikes.
Sale items are returnable for store credit or exchange only. Sales of special order items, and of all bicycles that we ship via freight are final, unless defective.
We strive to offer exceptional customer service. If ever we fail at this, please tell us, and we will do what it takes to make it right.
Price protection and price matching
If we have a sale or lower the price within 30 days of your purchase, just bring back your receipt and we will issue you store credit for the difference.
We will match the price for any locally available identical product that is in stock at a lower price for up to 30 days after your purchase. This does not apply for service items. We are unable to match pricing on mail order and web pricing. Just bring in your receipt and proof of the lower price and we will credit you the difference.
Free tune-up & warranties
We will perform a free check-over on your bike around the 30 riding day point, and perform simple adjustments on your bike for the first year free. Give us a call to make an appointment, or stop in for quick adjustments.
We honor manufacturer’s warranties on items we sell. Warranty claims made within one year will not incur labor or shipping charges.
Privacy & security
We don’t share your personal information with anybody. We do not send unsolicited bulk email or postal mail. We do maintain mailing lists whose members assent expressly, verifiably, and revocably to being on them.
We may store your payment information in electronic encrypted format for up to two business days. In certain areas, such as the payment information entry page, we use industry-standard SSL-encryption to protect data transmissions.
Shipping CarriersWe ship via a variety of freight carriers to get your order to you in the least amount of time possible. Brompton folding bikes and smaller items may be shipped via FedEx or USPS. Full sized bikes and cargo bikes are shipped fully assembled via LTL freight carriers. Web orders are usually shipped the same day if received before 1pm. Please contact us before placing your order if your order is urgent, or if you need your order shipped via a faster service than ground service will provide.
Shipping EstimatesFreight shipments can be estimated using the five zones shown above. Particulars such as commercial/residential delivery, remote locations, or other variables may raise or lower costs. We will provide a binding quote at time of order. Any additional costs for services or changes to delivery once shipped will be the responsibility of the receiver.
Shipping MethodsWhen selecting a shipping method, please be aware that your shipment may ship via an alternate carrier, as long as the delivery time frame is maintained. You will receive a tracking number via email once your order ships. Orders received by noon usually ship the same business day. Orders placed on weekends or holidays will ship the next business day. If you have a specific date that your order must arrive by, please contact us before placing your order. FedEx and UPS will not deliver to a P.O box, so shipments to these types of addresses will be sent via USPS. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the estimated time frame.
Shipping LimitationsSome items cannot be shipped to APO, FPO, or DPO addresses, or shipping methods may be limited. We will contact you before shipping your order if we are aware of any issues.
We do not ship internationally. That includes Canada, eh? Sorry.
Bicycle ShippingWe ship most bicycle orders fully assembled on a pallet via freight. You will be responsible for unpacking and disposing of the packing material. In order to provide a shipping quote, we will need your full street address and zipcode.