Stokemonkey kits have been flying like flying monkeys out of a monkey’s … really moving this week. The big question is: is this a one-time boom after finally announcing general availability after about a year of soft marketing, or should I plan to stay this busy as long as I keep breaking ice in the supply channel? Here’s one of a few trips to the UPS place:
I need to work on my fulfillment process. Right now, I collect the order information online, chitchat in email about details as necessary (usually), pack and weigh the kit, estimate shipping, then arrange to call the customer to pre-approve the merchandise+shipping estimate amount when I’m logged in to a virtual terminal. This frequently involves phone tag as relative silence, computer, and my butt-in-chair availability are sort of a rare combination. Then I ship, turn the pre-approval stub into a sale after adjusting for the actual shipping price, and send tracking number and “paid” invoice to the customer.
It would be a lot smoother if I just came up with some broad shipping price brackets, so I could skip the pre-approval step and just bill/charge on the day I expect to ship. Some customers would end up paying more than actual shipping (“handling fee?”); some less. Am I sweating this too much? I think so.