All purchases (excluding sale items, underwear, special orders, and bicycles shipped via freight) are returnable within 30 days for an exchange or refund. All items being returned via mail (or otherwise not in person) must have a return authorization in advance; please email us for instructions. Items need to be in new condition. Returns must include original packaging and receipt, unless defective. To recover the finance charges we incur, a fee of 2.5% may apply on all refunded credit card payments, whether for deposits or purchases. We may charge labor to remove any accessories or reverse modifications made to returned bikes.
Sale items are returnable for store credit or exchange only. Sales of special order items, and of all bicycles that we ship via freight are final, unless defective.
We strive to offer exceptional customer service. If ever we fail at this, please tell us, and we will do what it takes to make it right.
Price protection and price matching
If we have a sale or lower the price within 30 days of your purchase, just bring back your receipt and we will issue you store credit for the difference.
We will match the price for any locally available identical product that is in stock at a lower price for up to 30 days after your purchase. This does not apply for service items. We are unable to match pricing on mail order and web pricing. Just bring in your receipt and proof of the lower price and we will credit you the difference.
Free tune-up & warranties
We will perform a free check-over on your bike around the 30 riding day point, and perform simple adjustments on your bike for the first year free. Give us a call to make an appointment, or stop in for quick adjustments.
We honor manufacturer’s warranties on items we sell. It is the customer's responsibility to return the item to us at the customer's expense in order for a warranty claim to be honored.
Privacy & security
We don’t share your personal information with anybody other than the companies (such as shipping and credit card processing) we contract with to process your order. We do send out periodic emails about new products or upcoming sales. You may opt out at any time by unsubscribing.
We do not store your payment information. In certain areas, such as the payment information entry page, we use industry-standard SSL-encryption to protect data transmissions.