General Information

What are your holiday hours?

We are open 360 days a year. Weekdays 11-5, weekends 11-5. We are closed on January 1st and 2nd, February 6th, 4th of July, Non-Canadian Thanksgiving, and December 25th. We close at 2pm on December 24th and 31st.

Buying a Bike

I want a bike. I haven't ridden much in years. Should I bring my partner who is an avid cyclist?

We'll do our best to divert avid types while we explore choices with you. We're not a shop for "avid cyclists" any more than most shoe stores are focused on avid pedestrianism. We’ll help you find a bike that works for you—your test riding is the best way to decide, not technical jargon.

What size bike fits me?

A bike fits when its saddle can be adjusted so your knees are almost straight at full pedal extension. We’ll guide you during test rides and adjust for your comfort.

Do you do fittings?

We don’t perform advanced performance fittings, but we’ll help you adjust your bike for comfort and riding goals. If needed, we can refer you to professional fitters for specialized adjustments.

Returns and Policies

What if I buy something and decide to return it? By mail?

We've got your back. Most purchases are returnable within 30 days for an exchange or refund, excluding sale items, underwear, helmets missing tags, special orders, and bikes shipped via freight. Returns by mail require prior authorization; email us for instructions. Items must be in new condition with original packaging and receipt. A 2.5% fee may apply to refunded credit card payments to recover processing fees.

What if I buy something and it goes on sale right afterward?

If we lower the price within 30 days of your purchase, bring your receipt, and we’ll issue store credit for the difference.

Service and Maintenance

Do I get special service deals if I buy my bike from you?

Yes! Bikes purchased from Clever Cycles come with priority discounted service. We offer a free safety check after 30 riding days and free simple adjustments for the first year. Schedule online or stop by for quick adjustments.

I think this thing might be broken.

We honor manufacturer warranties on items we sell. Contact us for warranty support.

Online Shopping

Everything I want is online. Is my info safe if I buy through your site?

We use SSL encryption for secure transactions. If you prefer, all online products are available in our physical store.

Do you offer financing?

Yes! We provide zero interest financing to spread out the costs over 12 months.

Test Rides

Is there a safe place to test ride your bikes?

Yes! Our location in inner Southeast Portland offers calm streets for testing. We often send riders to a nearby industrial area or scenic spots like Ladd's Addition.

Product Types

So you sell cruisers?

No, we don’t sell traditional beach cruisers. Many of our bikes have swept handlebars for upright riding, ideal for urban transportation and child seats.

Tell me about Dutch bikes.

We started with Dutch bikes in 2007 due to their exceptional durability and functionality. While their popularity as "trendy" accessories has faded, we still admire their practicality. Today, we stock lighter alternatives suited for Portland’s hills while remaining inspired by the Netherlands' cycling culture.

Used Bikes

Do you sell used bikes? What about trade-ins?

Maybe! Check our Sell or Trade-In page or current inventory. Community Cycling Center and Sellwood Cyclery are other great options.

Pricing

What's the discount for floor models or accessories if I buy a bike?

We are not a discount shop. Our prices are pre-haggled to support our staff and provide lasting service. Floor models and new stock are treated the same unless an item is marked as shop-worn.