Can I change my order after placing a deposit?

Can I change my order after placing a deposit?

Usually not. We can’t stock every color or component, and once coating, special-order parts, or frame prep has started, changes become very limited. If you need to adjust something, reach out right away and we’ll let you know what’s still possible.

Can I test ride before ordering?

Can I test ride before ordering?

Yes. You can try different bars, gearing, saddles, and cockpit setups in-store to help confirm your choices. Not in Portland? It is worth the trip.

Do Brompton Custom Shop bikes have warranty coverage?

Do Brompton Custom Shop bikes have warranty coverage?

Yes.

  • Factory Brompton parts retain their original warranty.
  • Aftermarket components carry the manufacturer’s warranty.

Do I get special service deals if I buy my bike from you?

Do I get special service deals if I buy my bike from you?

Yes! We offer a free safety check after 30 riding days and free simple adjustments for the first year. Schedule online or stop by for quick adjustments. We also offer maintenance plans and extended warranties.

Do I need an appointment?

Do I need an appointment?

Custom build pricing includes one hour of design time.


Most customers never need more than that.
If your project requires additional consultation or hands-on configuration beyond the first hour, we simply bill for the extra time at our standard shop rate. We’ll always check with you before adding time.

Do you do fittings?

Do you do fittings?

We don’t perform advanced performance fittings, but we’ll help you adjust your bike for comfort and riding goals. If needed, we can refer you to professional fitters for specialized adjustments.

Do you offer financing?

Do you offer financing?

Yes! We provide zero interest financing to spread out the costs over 12 months.

Do you sell used bikes? What about trade-ins?

Do you sell used bikes? What about trade-ins?

Check our Used Bike section and our Trade-in page page. Community Cycling Center and Sellwood Cyclery are other great options.

How long does a custom build take?

How long does a custom build take?

Typical timeframes:

  • 2–8 weeks for standard builds
  • 4–12weeks for Cerakote or specialty finishes

Exact timelines depend on bike availability, chosen upgrades, finishing, and current workload.
We’ll confirm an accurate estimate before any deposit is taken.

I think this thing might be broken.

I think this thing might be broken.

We honor manufacturer warranties on items we sell. Contact us for warranty support.

I want a bike. I haven't ridden much in years. Should I bring my partner who is an avid cyclist?

I want a bike. I haven't ridden much in years. Should I bring my partner who is an avid cyclist?

We'll do our best to divert avid types while we explore choices with you. We're not a shop for "avid cyclists" any more than most shoe stores are focused on avid pedestrianism. We’ll help you find a bike that works for you—your test riding is the best way to decide, not technical jargon.

Is there a safe place to test ride your bikes?

Is there a safe place to test ride your bikes?

Yes! Our location in inner Southeast Portland offers calm streets for testing. We often send riders to a nearby industrial area or scenic spots like Ladd's Addition.

So you sell cruisers?

So you sell cruisers?

No, we don’t sell traditional beach cruisers. Many of our bikes have swept handlebars for upright riding, ideal for urban transportation and child seats.

Tell me about Dutch bikes.

Tell me about Dutch bikes.

We started with Dutch bikes in 2007 due to their exceptional durability and functionality. While their popularity as "trendy" accessories has faded, we still admire their practicality. Today, we stock lighter alternatives suited for Portland’s hills while remaining inspired by the Netherlands' cycling culture.

What are your holiday hours?

What are your holiday hours?

We are open 360 days a year. Weekdays 11-5, weekends 11-5. We are closed on January 1st and 2nd, February 6th, 4th of July, Non-Canadian Thanksgiving, and December 25th. We close at 2pm on December 24th and 31st.

What Brompton models can I customize?

What Brompton models can I customize?

Our Custom Shop currently supports C Line, P Line, T Line, and G Line.


Each platform offers its own strengths:
• C Line — the classic Brompton feel; durable, versatile, everyday-ready
• P Line — lighter, quicker, great for mixed commutes
• T Line — ultra-light, high-performance titanium
• G Line — Brompton’s newest all-terrain option with a robust 8-speed hub

Electric Bromptons can be customized too. Contact us for options.

What all can I customize?

What all can I customize?

Just about everything can be swapped, upgraded, or recolored:


  • Frame and component colors
  • Cerakote or premium finish options
  • Drivetrain (4-, 8-, or 12-speed depending on the line)
    Lighting, including dynamo systems
  • Wheels, Saddles, grips, pedals, and touch points
  • Small hardware, accent colors, and finishing details

    If the tool shows it, we can do it. If it doesn’t show it, ask us.

What if I buy something and decide to return it? By mail?

What if I buy something and decide to return it? By mail?

We've got your back. Most purchases are returnable within 30 days for an exchange or refund, excluding sale items, underwear, helmets missing tags, special orders, and bikes shipped via freight. Returns by mail require prior authorization; email us for instructions. Items must be in new condition with original packaging and receipt. A 2.5% fee may apply to refunded credit card payments to recover processing fees.

What if I buy something and it goes on sale right afterward?

What if I buy something and it goes on sale right afterward?

If we lower the price within 30 days of your purchase, bring your receipt, and we’ll issue store credit for the difference.

What size bike fits me?

What size bike fits me?

A bike fits when its saddle can be adjusted so your knees are almost straight at full pedal extension. We’ll guide you during test rides and adjust for your comfort

What's the discount for floor models or accessories if I buy a bike?

What's the discount for floor models or accessories if I buy a bike?

We are not a discount shop. Our prices are pre-haggled to support our staff and provide lasting service. Floor models and new stock are treated the same unless an item is marked as shop-worn.

Where do the Brompton upgrades come from?

Where do the Brompton upgrades come from?

We only offer components from manufacturers we trust. Everything is installed and tested in-house by experienced mechanics. No mystery internet parts, no compatibility gambles.

Will my custom bike fold or ride differently?

Will my custom bike fold or ride differently?

Handlebars, Ergon grips with bar-ends, are a couple that can. Just ask us if you have concerns. The Brompton was successful because the fold is superior and not difficult. We try not to mess with that.

Can I change my order after placing a deposit?

Usually not. We can’t stock every color or component, and once coating, special-order parts, or frame prep has started, changes become very limited. If you need to adjust something, reach out right away and we’ll let you know what’s still possible.

Can I test ride before ordering?

Yes. You can try different bars, gearing, saddles, and cockpit setups in-store to help confirm your choices. Not in Portland? It is worth the trip.

Do Brompton Custom Shop bikes have warranty coverage?

Yes.

  • Factory Brompton parts retain their original warranty.
  • Aftermarket components carry the manufacturer’s warranty.

Do I get special service deals if I buy my bike from you?

Yes! We offer a free safety check after 30 riding days and free simple adjustments for the first year. Schedule online or stop by for quick adjustments. We also offer maintenance plans and extended warranties.

Do I need an appointment?

Custom build pricing includes one hour of design time.


Most customers never need more than that.
If your project requires additional consultation or hands-on configuration beyond the first hour, we simply bill for the extra time at our standard shop rate. We’ll always check with you before adding time.

Do you do fittings?

We don’t perform advanced performance fittings, but we’ll help you adjust your bike for comfort and riding goals. If needed, we can refer you to professional fitters for specialized adjustments.

Do you offer financing?

Yes! We provide zero interest financing to spread out the costs over 12 months.

Do you sell used bikes? What about trade-ins?

Check our Used Bike section and our Trade-in page page. Community Cycling Center and Sellwood Cyclery are other great options.

How long does a custom build take?

Typical timeframes:

  • 2–8 weeks for standard builds
  • 4–12weeks for Cerakote or specialty finishes

Exact timelines depend on bike availability, chosen upgrades, finishing, and current workload.
We’ll confirm an accurate estimate before any deposit is taken.

I think this thing might be broken.

We honor manufacturer warranties on items we sell. Contact us for warranty support.

I want a bike. I haven't ridden much in years. Should I bring my partner who is an avid cyclist?

We'll do our best to divert avid types while we explore choices with you. We're not a shop for "avid cyclists" any more than most shoe stores are focused on avid pedestrianism. We’ll help you find a bike that works for you—your test riding is the best way to decide, not technical jargon.

Is there a safe place to test ride your bikes?

Yes! Our location in inner Southeast Portland offers calm streets for testing. We often send riders to a nearby industrial area or scenic spots like Ladd's Addition.

So you sell cruisers?

No, we don’t sell traditional beach cruisers. Many of our bikes have swept handlebars for upright riding, ideal for urban transportation and child seats.

Tell me about Dutch bikes.

We started with Dutch bikes in 2007 due to their exceptional durability and functionality. While their popularity as "trendy" accessories has faded, we still admire their practicality. Today, we stock lighter alternatives suited for Portland’s hills while remaining inspired by the Netherlands' cycling culture.

What are your holiday hours?

We are open 360 days a year. Weekdays 11-5, weekends 11-5. We are closed on January 1st and 2nd, February 6th, 4th of July, Non-Canadian Thanksgiving, and December 25th. We close at 2pm on December 24th and 31st.

What Brompton models can I customize?

Our Custom Shop currently supports C Line, P Line, T Line, and G Line.


Each platform offers its own strengths:
• C Line — the classic Brompton feel; durable, versatile, everyday-ready
• P Line — lighter, quicker, great for mixed commutes
• T Line — ultra-light, high-performance titanium
• G Line — Brompton’s newest all-terrain option with a robust 8-speed hub

Electric Bromptons can be customized too. Contact us for options.

What all can I customize?

Just about everything can be swapped, upgraded, or recolored:


  • Frame and component colors
  • Cerakote or premium finish options
  • Drivetrain (4-, 8-, or 12-speed depending on the line)
    Lighting, including dynamo systems
  • Wheels, Saddles, grips, pedals, and touch points
  • Small hardware, accent colors, and finishing details

    If the tool shows it, we can do it. If it doesn’t show it, ask us.

What if I buy something and decide to return it? By mail?

We've got your back. Most purchases are returnable within 30 days for an exchange or refund, excluding sale items, underwear, helmets missing tags, special orders, and bikes shipped via freight. Returns by mail require prior authorization; email us for instructions. Items must be in new condition with original packaging and receipt. A 2.5% fee may apply to refunded credit card payments to recover processing fees.

What if I buy something and it goes on sale right afterward?

If we lower the price within 30 days of your purchase, bring your receipt, and we’ll issue store credit for the difference.

What size bike fits me?

A bike fits when its saddle can be adjusted so your knees are almost straight at full pedal extension. We’ll guide you during test rides and adjust for your comfort

What's the discount for floor models or accessories if I buy a bike?

We are not a discount shop. Our prices are pre-haggled to support our staff and provide lasting service. Floor models and new stock are treated the same unless an item is marked as shop-worn.

Where do the Brompton upgrades come from?

We only offer components from manufacturers we trust. Everything is installed and tested in-house by experienced mechanics. No mystery internet parts, no compatibility gambles.

Will my custom bike fold or ride differently?

Handlebars, Ergon grips with bar-ends, are a couple that can. Just ask us if you have concerns. The Brompton was successful because the fold is superior and not difficult. We try not to mess with that.